Intelligent automation (IA) is a key driver of your organization’s digital transformation. It empowers staff to focus on high-value work by removing slow, manual and repetitive tasks. This increases efficiency, reduces the risk of error and improves customer relationships.
But implementing IA in a way that truly benefits your employees and your bottom line requires an investment in technology that features a range of capabilities – from best-of-breed content services to advanced process automation including RPA.
“Despite two decades of BPM implementations, full process automation is more the exception than the rule. About two-thirds of organizations say that specific core back-end processes are less than 50 percent automated,” found AIIM.
Why? Because much of the information that comes into your organization is unstructured. “RPA technologies alone do a terrific job with very modest effort at automating human tasks based on structured and information and data,” but “when it comes to tasks that rely on semi-structured documents (like invoices) or unstructured documents (like a contract) or informal communications (like emails or texts … RPA engines will struggle in processes that have lots of documents and unstructured information.”
Unless, that is, organizations are using RPA as part of a larger intelligent automation framework that turns unstructured information into structured, usable data.
Despite heavy interest in IA tools like RPA, many organizations still struggle to determine where to target their automation efforts. But don’t let indecision hold you back! Some processes are easier – and more successful – targets for automation, which makes them the best entry points for RPA at your organization.
Once you determine the best entry point for automation at your organization, the next step is choosing the right solution. But in an increasingly diverse RPA market, it can be difficult to know what to look for in a vendor.